Articles

 Avoiding fraud and abuse in the web hosting industry

Risk factors Each of the following makes a web hosting company a target for fraud and abuse. Web...

 Cancelling PayPal Subscriptions

When you cancel or change your service, you will need to cancel the subscription so that PayPal...

 Do I need a PayPal account to use the PayPal gateway?

You do not need a PayPal account to use PayPal as a payment gateway. Simply select the PayPal...

 Do you offer refunds?

No, we do not offer refunds. If there are extenuating circumstances, please open up a ticket with...

 How am I billed?

Each droplet is billed per hour up to its monthly cap.

 How do I cancel my account?

You can cancel your account anytime through the control panel, under the settings tab.

 How do I recover my client area password?

Client area passwords can be recovered by using the "Recover Password" link found at the bottom...

 How do I update my billing information?

Login to the client area. Locate the link labeled "Update your details". Under the "My...

 How long does it take to activate my account?

Most products are activated immediately after we receive confirmation of payment. If your order...

 How to Reduce Delays when Purchasing Web Hosting or VPS Accounts

One of the things I have been noticing on various forums and blogs these days is the huge...

 I submitted a PayPal payment. Why hasn't my balance been updated?

Balances are not updated in real time. Once you submit your PayPal payment it gets processed and...

 I was double-billed!

Actually, you were not double billed by cloud fast servers. A common cause for being charged...

 Overcharged / Double Charged

If you have been charged twice for an invoice or service this is because you've created another...

 What form of payments do you accept?

We accept Visa, MasterCard, American Express, Discover, and PayPal.      ...

 Why has my account been suspended?

If you are recieving an "Account Suspended" page when trying to access your site, it could be...

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